A Failure To Communicate

 

Customer Service across 7 time zones

Monday – April 30 – May 1, 2018

I woke up Monday morning to find a reply to my request for replacement parts. By the time I get up in the morning it is already mid afternoon in Nottingham and the email asked for some clarifications on what was missing. This means that by the time I responded the team at FW was heading home for the day. After working with Simon over two days the replacement parts are on the way. It seams that one entire bag of parts was missing from box 2. Once I get these replacement parts I can start work on the Titan itself in ernest.

Sorry CR but boy did you mess up on this one.

Time – 1 Hour.

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